Hospital Consumer Assessment of Healthcare Providers and Systems
Abbreviation: HCAHPS
Definition
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a standardized survey tool used to measure patients’ perspectives on the quality of care provided by hospitals in the United States. HCAHPS assesses various aspects of the patient experience, including communication with healthcare providers, pain management, cleanliness, and overall satisfaction. The survey results provide valuable feedback to hospitals and contribute to quality improvement efforts.