CLARIFY ARRIVAL
Every unfinished patient journey is unmet care and unclaimed value
Clarify Arrival is Clarify's patient activation solution, guiding patients to the care they need while delivering measurable growth for the health system. It closes the gap between a referral and a completed appointment, powers the outreach that finds and engages patients with unmet care needs, and makes care easier for patients to find and schedule themselves.
THE CHALLENGE
Health systems lose patients between intent and booked care
Three common blockers keep patients from booking care
Patients leave over a bad experience
41%
of patients would stop going to their healthcare provider over a poor digital experience
Referrals are written, yet patients still go out of network
1 in 3
of referrals leak out of network at large health systems
Patients have care gaps, and no one tries to reactivate them
47%
of consumers report avoiding or postponing care in the past year
THE ARRIVAL MODEL
Clarify Arrival gets patients booked however they seek care
There are three ways that a patient becomes your patient: a provider sends them, you go find them, or they come looking. Arrival runs all three paths on shared Atlas intelligence and one source of provider and availability data, and measures each against the same outcome, a booked in-network appointment, attributed to the effort that produced it.
A provider sends them
REFERRAL ORCHESTRATION
A high-intent patient in healthcare is one whose physician just told them to go. It is also where systems leak most, in the gap between the order and the appointment
order → coordinate → arrive
You go find them
PATIENT OUTREACH
A patient with an open care gap is not searching for care. The Clarify Atlas platform identifies who they are and what they are likely to need, and Patient Outreach runs the outreach that turns unmet needs into a booked appointment.
identify → activate → arrive
They come looking
DIGITAL FRONT DOOR
(POWERED BY LOYAL HEALTH)
Someone decides they need care and starts searching. You get one shot at being the clearest, fastest option. Listing a phone number asks the patient to start over on your schedule. Giving them a real open slot ends the search with a booked appointment.
search → self-schedule → arrive
REFERRAL ORCHESTRATION
Messaging
Automation
Recommendation
Turn ordered referrals into completed appointments.
Referral orchestration closes the gap between an outbound order and a completed appointment. It finds the best in-network provider for that specific patient based on subspecialty, insurance, geography, and quality. Then referral orchestration makes booking with that provider the easiest option by providing point of care recommendations and patient follow ups until the appointment is done. Your referral leakage drops and your patients get quality in-network care.
The outbound loop, closed
Ordered
The referral is captured from the EHR the moment your physician writes it, with the best in-network destination already matched on subspecialty need, coverage, geography, and patient preference
Booked
Automated patient outreach works the list by phone, text and email, then the patient is scheduled against live availability, with authorization and coverage cleared first
Closed
Appointment confirmed, consult note filed, referring physician notified, referral completed and closed
Automated agents handle the high-volume, low-judgment steps so your team can focus on the exceptions.
PATIENT OUTREACH
Health Risk Assessments
Campaigns
Reach patients where they are to book appointments
Patient Outreach is a healthcare CRM that runs on one of the largest data assets in healthcare. The Clarify Atlas platform identifies and benchmarks the campaign opportunity, and Patient Outreach builds the audience, runs the journey, and books the appointment.
HOW IT WORKS
Rising-risk cohorts, open care gaps, lapsed patients, and post-discharge follow-up, plus health risk assessments that surface the need the claims record has not seen yet.
WHAT SETS IT APART
Audiences from documented need, not demographic similarity
Real-time EHR data combined with the Atlas medical, pharmacy, and social determinant signal.
A consumer record no marketing platform can match
SMS and email that hand off to live scheduling rather than a landing page, launchable without an IT lift.
Patient journeys that end in a booking
$7M
average annual attributable revenue per client
23%
average booked appointment conversion per campaign
Every campaign ties back to the appointments it booked and the revenue behind them, so the number marketing reports is the number finance recognizes.
Attribution that finance accepts
Get patients the care they need whether they are seeking it or not
DIGITAL FRONT DOOR (POWERED BY LOYAL)
Scheduling
Agent
Provider Management
Care Search
Turn a search into a scheduled appointment
A digital front door that connects the right patient to the right provider, built on governed provider data and live EHR integration.
Whether a patient searches by specialty, provider name, or symptoms, natural-language matching maps what they typed to the right provider, service, and location. Scheduling writes back against live EHR availability, so the slot a patient sees is a slot that exists. An AI concierge handles the questions that stall a booking, resolving the routine around the clock and booking on the spot, or handing off to a person with full context attached when the question needs human judgment. Underneath all of it sits one governed source of truth for provider, location, service, and availability data.
Matched on what mattered
Insurance, location, and clinical need tied to the providers who can address them
Real availability, not a request form
Appointments pulled live from the EHR schedule, so the slot a patient picks is the slot they get
Booked whenever they are free
Whether it is two in the afternoon or two in the morning, patients book on their own time without waiting for a call back
Controlled by the service line
Per-provider and per-visit-type rules, so a self-service booking is a booking the schedulers trust
THE DATA FOUNDATIONOne asset underneath both
Meridian and Arrival read from the same place: the Clarify Atlas Platform®. It is what makes a recommendation specific to your market rather than a national benchmark. Claims across Medicare, commercial and managed Medicaid. Prescription history. Negotiated rates. Quality and capacity signal. And the social factors that decide whether a patient can reach care at all. Joined to your own encounter data and contracts, it produces a number your finance team recognizes and a clinical argument your physicians accept
300M+
Patient Lives
270M+
Rx records
20B+
AI predictions in production
5.6T
price transparency rates
THE DELIVERY MODEL
A tech-enabled outcomes partnership, not a software license
Software alone doesn't get patients to their appointment. Arrival pairs the platform with engagement, consultative, and analytic services that work alongside your staff, and we measure on the outcome that matters: booked in-network appointments.
See the arrivals you are missing in your own market
Arrival is measured in one thing: booked in-network appointments. In one session we will show you how many you are missing, where those patients went instead, and what it would take to get them. Sized against your own market, before you buy anything.